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Artsiom Balabanau

@abalabanau

My name is Artsiom Balabanau, and I have ten years of experience in the IT industry building a path from a Business Innovation Consultant to a Senior Manager. Currently, I work as a CIO at Andersen. Being a part of the IT family for years, I aim at transf
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Messaging For Effective Customer Service

Benefits and drawbacks of messaging channels compared to traditional ways of communication Customer service has evolved drastically over the past few years. Back in the old days, there was only a single channel of communication available, which was a [...]