It goes without saying that your new front-desk team members need basic training to know how to perform the fundamental functions of the job. But a proper receptionist training program goes far above and beyond that — the best front-desk staff members engage with the client, each and every time, in order to nail down that appointment.
Clearly, a great receptionist training program is of the utmost importance for your veterinary practice. If you don’t already have one in place, it’s time to get ahead of the curve. Your practice’s success depends on it!