What is Servicenow | Key features, uses of Servicenow

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What is Servicenow?

ServiceNow is a cloud-based IT Service Management (ITSM) software platform that aids in the automation of IT Business Management. It is built on ITIL rules that provide service-oriented tasks, activities, and processes. It employs machine learning to leverage data and workflows in order to help businesses become more efficient and scalable.

It offers greater capability, authority, and reliability required to achieve incident and solution management objectives. Furthermore, developers are allowed to choose the most convenient support interface for them. It gives the technician all the data he or she needs to identify and repair problems while eliminating the need for spreadsheets and emails.

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Why Servicenow?

ServiceNow is a customer service ticketing system that processes and catalogs customer service requests. Using tools like ServiceNow, you can create queries for incidents, changes, problems, and other services.
Since 2012, ServiceNow has had its roots in ITSM. However, with the advent of cloud computing and changing technology, it carved out a niche as a cross-departmental platform that operates as an enterprise cloud solution built on top of all the other applications. Its way to generate business processes that optimize information extraction tends to make it a one-of-a-kind provider in today's modern cloud space.

Changes are made to the same platform by all stakeholders, including employees and customers, which streamlines operations and provides a single version of the truth. Enables your person to work better, and ultimately, service levels will strengthen.It can help you save up to 60% on ITSM costs.

History of Servicenow:

ServiceNow was founded in 2004 by Fred Luddy. He previously served as the CTO of Peregrine Systems and Remedy Corporation. The company is headquartered in San Diego, California, and has offices in the United States, Asia, and Australia, as well as customers in more than 48 countries.

Service Now is the name given to the company in 2006.

ServiceNow opened their first Silicon Valley office in 2007.

In 2011, the company formed a partnership with Accenture.

2012- ServiceNow files for an initial public offering (IPO) of US$210 million and becomes a publicly traded company.

Telepathy, a UX/UI firm, was acquired by the company in 2017.

In October 2019, the company announced that CEO John Donahoe would be succeeded at the end of the calendar year by Bill McDermott, formerly CEO of SAP SE. 

ServiceNow announced its intention to acquire Element AI in November 2020.

ServiceNow announced the acquisition of Intellibot in March 2021.

Key features of Servicenow

The key features of servicenow are:

With the help of servicenow Customization is simple and easy.

It provides better customer service at a lower cost of maintenance

Easy analysis and reporting can be done in real time

It ensures Data integrity and confidentiality for the organization's data.

It improves and provides enhanced operational tracking

IT Service Management on Demand

It serves the implementation based on instances

Servicenow supports the low configuration in order to set up and run quickly within an enterprise.

Who uses the Servicenow?

Here are the people who use servicenow. They are:

Employees can use it to request IT business services.

It is used by the IT support team to manage service requests and incidents.

Administrators – ServiceNow assists administrators in managing user access,roles, and privileges.

Implementers – Use it to deploy process applications and platform features that meet the business needs of an organization.

Developers – Use scripts to add new functionality to standard configurations.


In this blog post we had all the key concepts related to the servicenow and how it helps the organizations in order to improve the performance.However it serves as an important software platform in automating the IT business management functionalities.Hope you got enough stuff in the servicenow, if you had any queries related to the servicenow please do drop the comments below. We will definitely consider your queries and solve them.

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