It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience.
Your reception team members don’t have to experts in the veterinary field — that’s why you have veterinarians and Technicians. But structuring your veterinary receptionist training in a way that suits your needs and desires is a good way to maximize efficiency and functionality at your practice.