QuickBooks permits multiple users to work on the same company file at the same time. This feature helps in increasing collaboration and enhances productivity. Each user must have the QuickBooks license to use the multi-user mode in QuickBooks. The issue with QuickBooks desktop multiple user’s model arises when the user is trying to launch the company file which has been located on another PC. In this case, you may not receive any error but it will automatically display QuickBooks Multi-User Mode Not Working Issue on another computer. In this blog we discussed how can Fix QuickBooks Multi User Mode Not Working Issue and their easiest way to solve this issue.
Causes of QuickBooks Multi-User Mode Not Working
There can be several causes for this error of multi-user mode QuickBooks to appear, such as:
QuickBooks may not be installed on the server.
The hosting settings may not be configured properly.
The antivirus or the firewall may not be allowing communication between user computers.
QuickBooks company file is not being opened by the database server
Windows file permissions were not set properly.
Step To Fix 'Multi-User Mode Not Working Error
Step 1: Use QuickBooks Database Server Manager
First step, start by opening QuickBooks Database Server Manager on the server computer
Go to the Start menu and type ‘Database.’
If no folder location is found, use the Browse option to go to the folder that stores the company file(s).
Now, press the OK button. Follow it by clicking the Scan button.
If the above-given steps are followed word to word, the firewall permissions will get repaired.
Now, the user needs to check whether the multi-user mode not working error has resolved or not. If not then follow the next step.
Step 2: Check Host Mode on each of the User Computers
Now, open the QuickBooks File menu on the computer, followed by opening utilities.
Note that if Host Multi-User Access appears on the list, the user needs to move to the next computer. This simply denotes that the particular computer is not the system hosting the company file.
If Stop Hosting Multi-User Access appears on the list, one has to disable hosting, followed by enabling QuickBooks single-user mode.
Once it is ensured that hosting mode is off on all the user computers, one should scan for the QuickBooks multi-user mode not working error.
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Step 3: Check whether QuickBooks services are running
Make sure that QuickBooks DBXX and QBCF Monitor Service are in a running state on the server computer. To use the multi-user mode of QuickBooks services, follow the below pointers.
First step by typing ‘services.msc’ in the windows search bar. Move ahead and press the Enter key.
Lookout for QuickBooks DBXX service to appear in the Services window. If this does not appear, then follow these given steps –
Make sure that the database server manager is installed on the server properly
Look out for the corresponding, up-to-date Database Server Manager.
In case, the entire program is running on the computer, one need to ensure that hosting is enabled on the server.
The next step should involve double-clicking the QuickBooks DBXX service. Once the service gets started, it should show either Running or Start option.
In the following step, ‘Restart the QuickBooks DBXX Service’ for the first, second, and subsequent failures under the Recovery tab.
Simply repeat points 1,2,3, and 4 as mentioned above for the QBCF Monitor Service.
Having followed all the aforesaid steps, the user requires checked QuickBooks Multi User Mode Not Working Issue has been resolved or not.
If the problem persists and the error message appears, the user needs to check the membership of the QuickBooks DBXX service. The membership service should have all the required permissions and it should be a part of the administrator group.
Step 4: Make sure QuickBooks can send data
This solution has to be followed in two steps:
Start by changing the settings of antivirus software and firewall.
Firewall is the cause of QuickBooks multi-user mode not working issue, and then the user would have to manually set up all the exceptions in the firewall. This should be basically for the ports that QuickBooks software uses for transmitting data.
If the error is being caused by the antivirus, then it needs to be configured to resolve the issue.
Second step of this solution, the user is required to perform file path testing to ensure whether QuickBooks can communicate with the server or not.
This can be done by following the below procedure:
Enter the server name in the Run command section and click on the Enter button.
After that, use the UNC path (Universal Naming Convention) from the user computer to navigate to the shared folder in the server.
Make use of the UNC path to go to the QuickBooks company file.
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Step 5: Create a new company file folder
For this step to work, the user needs to create a new folder for the company file. This should be made on the host computer.
Set up the folder and allow for windows to access permissions for the new folder. This should be done so that the company files can be shared across systems.
Final step, copy the .qbw file to the new folder and check if the company file in multi-user mode opening. If it successfully opens, the multi-user mode of QuickBooks, not a working problem has been resolved.
We are in anticipation that upon carefully following all the above steps in order, the QuickBooks Multi User Mode Not Working Error should be successfully resolved. If we need any technical help then contact QuickBooks expert team. Our expertise person is available 24*7 to assist you.
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