As a receptionist at your business’s front desk, one thing you’ll have to become well-versed in is call screening. Screening calls is a delicate art—you have to let the right people through without blocking someone important, and you don’t want to waste your boss’s or other departments’ time.
Here are five receptionist call screening tips to make your life easier
Our final entry in the list of receptionist call screening tips is this: use your best judgement. Ultimately, your own human intuition is the greatest tool you have when it comes to effectively screening calls. Trusting your gut instinct is the best way to know whether or not you should put a caller through, take a message, or end the call entirely.