It’s been well documented how important the initial phone greetings is for a front desk team’s success. If the initial greeting goes poorly, there is little chance that the call will result in a booked appointment. Simply put, receptionist phone greetings serve as your veterinary practice’s first impression on customers.
Follow this formula for your receptionist phone greetings, and you’ll convert the vast majority of calls into appointments on the books. And we know booked appointments have a direct positive correlation on revenue — you’re setting your practice up for continued success!