Today, customer service isn’t just done in person or over the phone. Your UPbook business must practice proper social customer care—that means providing top-notch customer service on social media channels. Here are five practices that will allow your business to make the most of every online interaction.
If your UPbook business gets down in the mud with a difficult customer online, no one benefits. Your business just looks bad, and it can alienate other followers. Combat negative customers with positive responses—this diffuses negativity and results in a quick solution. It also can build up loyal followers who can come to your defense online.
Is your UPbook business doing all that it can to practice great social customer care? It’s a part of the modern service industry that just can’t be ignored.