Emotionally engaging with customers over the Front Desk phone is an invaluable part of your UPbook business’s success. It’s not enough for clients to simply have a need, then have it filled — that doesn’t leave any guarantee of repeat business. In order to secure a customer for life, they need to be bonded with your business from the start.
Many front-desk employees — including many UPbook members — complain of feeling insincere or fake during new-client calls, especially when using the methods above to try and secure an appointment. How do you combat this?
Train your UPbook front-desk staff to let their natural passion shine through. They’re people-lovers, and when that comes through over the phone, it’s not being insincere. The other trick is to avoid rushing — this makes a big difference in the caller feeling truly valued.