Overseeing veterinary receptionist training at your clinic is no easy task. Whether you’re training a brand-new receptionist or cross-training an employee in an area that’s new to them, you want that person to turn into the most dynamic, helpful, and effective front-desk team member that they possibly can be.
Your front-desk team members aren’t salespeople. But they are the part of your team that introduces your clientele to certain deals or promotions that your practice is running. That’s why imparting the importance of the emotional connection is such a key part of your business’s veterinary receptionist training. When your team members can make that personal connection with the client, the appointment is that much more likely to be secured.