You know by now that much of your front-desk team members’ most important work is done over the phone. And a key part of front desk receptionist duties is handling tricky situations with clients. Let’s take a closer look at some common tricky phone situations and how your staff members can best deal with them.
Your front-desk staff may also deal with customers trying to manipulate them in an affordability sense. You might hear something like “I just can’t afford that, you’re letting my pet suffer!” Don’t allow customers to bully you; this is also an essential part of front desk receptionist duties. It’s not always easy, but you must not feed into the manipulation. Tell the customer that you’re sorry you can’t help them and stick to your guns.