We all know that front desk receptionist duties include the “hard” skills like data entry, billing and invoicing, accounting, and telephone skills. What’s harder to come by when hiring an all-star front desk team are the “soft” skills—things like problem-solving capabilities and effective collaboration. Let’s take a closer look at four of the most important soft skills for receptionists.
Another soft skill that’s an important part of front desk receptionist duties—and one that can’t be taught—is the quality of empathy. Receptionists must demonstrate an understanding of what the customer’s problem is, and be able to impart a sense of commiseration and consideration during those crucial interactions at the front desk.