Are you a business owner or office manager tasked with creating a medical receptionist course to train new reception hires? It’s easier said than done. The trick is breaking it down in to manageable chunks; this makes concepts easy for new hires to grasp, and it makes the entire process easier for you to pull off. You’ll even be able to create a receptionist training plan template for use in the future. Let’s take a look at what should be included in your medical receptionist course.
It’s entirely up to you to decide how much medical information and advice you want your front-desk staff to pass along to clients, if any at all. If you do decide to have your receptionists impart the basics of your medical specialty to clientele, include a small section in your medical receptionist course. You can always amend this area in later versions of your receptionist training plan template.