If a potential client calls your business and has a bad experience over the phone, what’s the chance that they’ll wind up becoming a customer who actually pays for your services? You guessed it—almost zero! The importance of creating a positive experience over the phone cannot be overstated. Here are a few ways to make absolutely sure that your front desk staff is cultivating a great experience every time they pick up the phone.
Having your front desk staff create a great customer experience over the phone isn’t just good business etiquette. It’s an essential part of your revenue-building strategy—don’t waste any time implementing these practices!