We recently shared a blog post that explored the concept of front desk scoring and how it can and should be utilized in the veterinary industry. In fact, the effective use of this tool has been proven to yield results that include higher client retention, increased profits and more. If you’re still on the fence as to whether front desk scoring is worth the investment for your practice, we’ve got a few more points to share that can help you make a more informed decision.
In conclusion, if you are looking for a way to enhance your front desk performance, a dual approach that uses monitoring and front desk scoring is strongly recommended. These tools work together to enrich the feedback you provide to your team, improve their coaching sessions, expedite their skill-building and enhance their overall effectiveness. As a result, your practice as a whole will benefit significantly.