Your veterinary receptionist is one of the most important team members in your clinic. Being careful about who you hire can save you a lot of time and aggravation down the road. And while training is certainly an option, it’s best to look for candidates that possess certain key front desk skills right off the bat and who will also be a good fit with your practice culture.
To make things a bit easier, here are a few essential questions to ask during the interview process that should help you pinpoint the best candidates. Many of the front desk skills you’ll require for your veterinary receptionist can be easily transferrable to and from other industries. That means you’ll likely have applicants who possess the technical skill set you’re looking for, but have little to no experience in the veterinary industry.