With so much technology at our fingertips today, it’s easy to forget how important talking on the phone is for a business. The veterinary industry is no exception. In fact, with the front desk being the first point of contact for a majority of your new business as well as ongoing support for your existing clientele, it’s clear that phone handling is one of biggest the keys to success. If you want your receptionist to really wow your callers, here are three essential front desk skills to establish.
The phone is the hub of your practice’s growth. Keeping the above three front desk skills in mind and investing in the training and ongoing support of your receptionist can help drive client experience to a whole new level.